Returns Policy

1. Australian Consumer Law Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

2. Cancellations & Change of Mind

Orders may be cancelled within 24 hours of the date of order for a full refund. After 24 hours, cancellations are only permitted at DeRUCCI's absolute discretion. If such a cancellation is accepted, a cancellation fee equal to 40% of the total purchase price will apply and be deducted from any payments made.

Orders cannot be cancelled or refunded due to change of mind beyond DeRUCCI's absolute discretion. We strongly encourage all customers to:

• Visit our showroom to experience products in person before purchasing
• Book a complimentary design consultation to discuss size, finish and configuration
• Review all product specifications carefully before confirming your order

Our showroom team is available to answer any questions prior to purchase and will take every step to ensure you are confident in your selection.

3. Faulty or Damaged Products

If a product you have received is faulty, damaged in transit, or does not match what was agreed at the time of sale, please contact us within 7 days of delivery. We will assess the issue promptly and, where the fault is confirmed, offer an appropriate remedy, which may include repair, replacement or refund, in accordance with the Australian Consumer Law.

To initiate a faulty goods claim, please have the following ready:

• Your name and order reference
• A description of the fault or damage
• Photographs clearly showing the issue

4. Returns Process

To begin a return or raise a concern about a product, please contact our Perth showroom team directly. Do not attempt to return a product without prior authorisation, as unauthorised returns cannot be accepted.

Authorised returns are subject to the following conditions:

• Items must be in original, unused condition unless the return relates to a fault
• Original packaging must be retained where reasonably possible
• White Glove collection will be arranged by DeRUCCI Perth for faulty or damaged items, at no cost to the customer
• Return transport costs for non-faulty authorised returns are the responsibility of the customer unless otherwise agreed

5. Custom and Special-Order Items

Custom-made or special orders cannot be cancelled or varied after 24 hours from the date of order, unless required by law. Products ordered in a specific configuration, finish or size that is not part of our standard showroom range are considered custom or special-order items. These are non-returnable and non-refundable, except where required by the Australian Consumer Law (for example, where the item is faulty or not as described).

6. Clearance & Display Items

Clearance or display items are sold as-is and are non-refundable, non-exchangeable and non-returnable. Any known defects or conditions will be made known to the customer at the time of purchase. By purchasing a clearance or display item, the customer acknowledges and accepts its existing condition.

7. Refund Processing

Where a refund is approved, it will be processed within 10 business days using the original payment method. We will notify you once the refund has been initiated. Depending on your financial institution, funds may take an additional 3–5 business days to appear in your account.

8. Contact Us

To initiate a return, report a fault or ask any questions about this policy, please contact our showroom team: